Terms and Conditions

Last updated: May 26, 2021

Carlamoss.co.uk website (“Website”) is provided by Carla Moss (‘we’, ‘us’ etc).
The following terms and conditions (“Terms”) apply to the use of our Website and any goods or services provided by us, including subscriptions offered by us from time to time (together the “Services”). They also govern all materials and information associated with the Services (“Materials”).
These Terms contain important information about how our Services operate, restrictions on how you can use them, and who to speak to if you have a problem. Please read them carefully as, by purchasing our Products and our Services, you agree to these Terms.

We may revise these Terms from time to time (including by amending this page), so please check back regularly, as the latest version will always apply.

To help you navigate these Terms, we have broken them down into the following sections: General Terms; Product Terms; and Privacy Policy.



1. Use of the website and our services

    • By using the Services, you signify your agreement to be bound by these Terms. If you do not agree to accept these Terms, you should not use the Services.
    • We reserve the right to change these Terms at any time and you are advised to review the Terms regularly to ensure that you are aware of any changes. Your continued use of the Services after such changes are posted will be deemed agreement on your part to these Terms, as amended.
    • Please also read our Privacy Policy, which explains how we may collect and use information about you via the Services.

2. Accessing our website

    • Access to our Website is permitted on a temporary basis and we reserve the right to suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.
    • We may update our Services from time to time and may change the content on our Services at any time. The content on our Services is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Services or any Materials.
    • Users of the Services must be over Eighteen (18) years old or an emancipated minor.
    • If we permit you to post or provide any information on or via our Services or Forums, you must ensure that such information does not contravene any applicable laws or infringe any person’s legal rights.
    • Although we make reasonable efforts to update the information available via our Services, we make no representations, warranties or guarantees, whether express or implied, that the content on our Services is accurate, complete or up-to-date.
    • Carla Moss is not responsible for the content of any referenced or linked off-site page and is not liable for that content. The risk of injury rests entirely with the user. Links from the Website or Forums to other sites do not constitute an endorsement by Carla Moss. These links are provided as an information service only. It is the responsibility of the user to evaluate the content and usefulness of information obtained from other sites. You should direct any concerns regarding any external link to its site administrator or webmaster. If you choose to follow one of these links, the policies of that outside site take effect until you return to this site.
    • You agree that you will not:
      • attempt to reverse engineer, decompile, disassemble or otherwise access any of the software programmes, databases or other systems used by us to provide the Services or to derive source code from our Services;
      • use the Services, or any of the facilities available on them, for any activities which breach any laws or regulations or infringe any third party rights, send or post or allow any posting of information which is defamatory or obscene or which violates the legal rights of others, nor use the Services to send any unsolicited promotional or advertising material or any volume messages which may interfere with the provision of the Services or the use of the Services by others;
      • hinder the operation of, tamper with, make unauthorised modifications to our Services including attempting to interfere with the access of any user, host or network;
      • use the personal information of another person in order to access or use our Services;
      • obscure, remove, or alter any copyright notices, trademarks, or other proprietary rights notices of ours or any third party;
      • store, download, abstract, transmit, reproduce, display, copy, distribute or use the Materials other than as permitted by these Terms;
      • transmit any bug, virus or other disabling feature to or through the Services;
    • Where you are provided with a log-in, username, password or any other piece of information as part of our security procedures you must treat such information as confidential and you must not disclose it to any third party. The right to use the secure areas of the Services is personal to you, and you may not allow other people to use your log-in details.
    • You are responsible for all activity and for the accuracy of all information and requests sent using your username, password or any other personal identification implemented to identify you.
    • You must notify us immediately of any unauthorised use of your account, or other account related security breach of which you are aware.
    • If you inform us, or if we have reason to believe that, unauthorised use is being made of the Services (whether by you or through your account) then, without prejudice to our other rights and remedies, we may suspend or terminate your access to the secure areas of the Services immediately (and without notice to you).
    • You must not send unsolicited email or messages, in bulk or individually, to any person through the Services or in any way harass other users of the Services or the employees and contractors of Carla Moss.

3. Intellectual Property Rights

    • We are the owner or the licensee of all intellectual property rights and other rights in our Services, and in the material published on. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
    • You acquire no proprietary interest in the Service or Materials except as expressly permitted by these Terms, and you may not use the Service or the Materials in any way that infringes the intellectual property rights in them.

4. Liability

    • We provide the Services on an “as is” and “as available” basis and to the fullest extent permissible by law we do not guarantee that our Services will meet particular requirements, or be available, accessible, uninterrupted, timely, secure or operate without error, or that it will be free from viruses, worms, Trojans or other harmful elements. We recommend that you protect your equipment by having appropriate anti-virus software in place.
    • Where our Services contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, so we assume no responsibility for the content of such sites. Such links should not be interpreted as endorsement by us of those linked sites. We will not be liable for any loss or damage that may arise from your use of them.
    • To the extent permitted by law, we exclude all conditions, warranties, representations or other Terms which may apply to our Services or any content on them, whether express or implied.
    • To the full extent permissible by law, we will have no liability in contract, tort (including negligence and breach of statutory duty) or otherwise for any indirect, special or consequential loss, including indirect loss of profits or business opportunity (whether or not reasonably foreseeable and even if it had been advised of the other incurring the same), however it arises, resulting from the use of or inability to use the Services or any Materials on it or from any action or decision taken as a result of using the Service or any such Material.
    • Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited by law.

5. Linking to our website OR other services

    • We reserve the right in our absolute discretion to prohibit any link from another site to materials or information on our Services without notice.
    • Any link to material or information on our Services must be neither misleading nor deceptive and must fairly indicate our Services as the destination of the link. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

5. Events outside our control (Force Majeure)

    • We will not be liable or responsible to you for any failure to perform, or delay in performance of, any of our obligations to you that is caused by any event outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes the following (without limitation):
      • strikes, lock-outs or other industrial action;
      • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, armed conflict, imposition of sanctions;
      • any Acts of God, fire, explosion, storm, flood, earthquake, subsidence, disease, epidemic, pandemic or other natural disaster;
      • nuclear, chemical or biological contamination or sonic boom;
      • prohibitions on the use of public or private telecommunications networks or parcel delivery services;
      • the acts, decrees, legislation, regulations or restrictions of any government, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent; and/or
      • high winds or any other extreme weather conditions which necessitate the closure of any event locations for the safety of our staff and customers.
    • Our performance under these terms and conditions is deemed to be suspended for the period that the Force Majeure Event continues, and we may at our discretion extend time for performance for the duration of that period.
    • We will use our reasonable endeavours to minimise the disruption caused by any Force Majeure Event, including (in our absolute discretion, and subject to availability) offering alternative products and services for those elements of a subscription directly affected by a Force Majeure Event.
    • Please check our website regularly for any service updates, including potential Force Majeure Events.

6. Governing Law

    • These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with English law and will be subject to the exclusive jurisdiction of the courts of England and Wales.

7. Contact / Complaints

    • If you have a complaint about any of our Products and Services, please contact us using the contact form or details below:
      • Email:           admin@carlamoss.co.uk
      • Post:            68 Banks Lane, Keighley, BD20 5PB
    • If you have a specific question that may be answered via the FAQs please check them first. Otherwise please contact us using the contact details here.



8. Copyright

    • The text and images (online) are protected by copyright and other intellectual property rights. You may access, download and/or print any of its content for non-commercial research and private study purposes. Any copies must retain the copyright or other intellectual property notices contained in the original material. However, if you wish to use the content in any other way, you must first seek separate permissions. Failure to seek this permission could lead to action or breach of copyright. It is your responsibility to obtain permission before a reproduction of works or other content is made, or this will constitute an infringement of copyright.
    • It is prohibited to use the image or text in this website for: Public reproduction of any kind in any medium; Storage in any medium: electronic or printed Rental, leasing or lending; Extraction, manipulation or altering in any respect.
    • Copyright permission does not pass automatically with the purchase of an artwork. You must request permission to copy separately.

9. Image Reproduction Disclaimer

    • Whilst we make every effort to provide as close a reproduction as possible online to the original artwork, we can’t guarantee the colour will be exactly the same due to variations in display systems.

10. Artwork Shipping Policy

    • Shipping can take up to 14 days and may take longer depending on the work purchased.
    • Shipping within the UK is usually via Royal Mail registered post unless otherwise stated / agreed. World wide shipping suppliers will vary according to the destination.
    • For more delicate and larger pieces shipping will not be listed at the point of sale and will be considered on a case by case basis in negotiation with the client. You will be contacted and the best shipping option will be obtained (generally I will get 2 quotes). After liaising with you (the client) about it, shipping will be arranged. Shipping must be paid for by the client before the goods will be shipped.

11. ARTWORK Returns and Refunds Policy

a. of undamaged works

    • You have seven (7) days to decide whether to keep or return the artwork.
    • And once we’ve confirmed you don’t want to keep the artwork, you have three (3) days to ship back the artwork.
    • If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
    • In the event that you don’t want to keep the artwork this is the procedure:
      • Step 1:
        Within seven (7) days of your merchandise delivery date telephone +44 (0)7968 223754 between 9-5pm (GMT) or email admin@carlamoss.co.uk.
        Provide us with the order information and the reason for wanting to return the work.
      • Step 2:
        Securely rewrap the artwork in its original packaging (if the packaging has been disposed of it’s up to you to replace it).
      • Step 3:
        After we confirm receipt that you wish to return the artwork you have three (3) days to ship back the artwork. < DO NOT SHIP the artwork before contacting us, you must first contact us >
        NOTE: Shipping arrangements must be agreed before the artwork is returned and you are liable for the return shipping costs.
      • Step 4:
        Once we have received the returned artwork we will refund the cost of the artwork and original shipping costs.

b. of damaged works

    • If your artwork arrives damaged, please contact us as soon as you, and within seven (7) days at the latest on +44 (0)7968 223754 to report the damage.
    • Save the original packaging
    • Take photographs of the damage and send them to us at admin@carlamoss.co.uk
    • We will then contact you to discuss the next steps.


12. COURSES and ONLINE Products Order AND Refunds Policy

    • For any digital products, you will receive an email with login details to our membership site or download page.
    • Refund policies for online course:
      • Diploma Design Forum – a full refund will be issued if you don’t want to continue after the first session
      • Short courses – we offer a 48 hour money back guarantee on all short courses. a full refund Upon requesting a refund within the applicable time period, we will rescind access to the product or cancel your event registration and give you a full refund.
      • Long courses / membership – we offer a 14-day money back guarantee. If you are not completely satisfied, you can alert us within 14 days of the date on which the product begins. Again, Upon requesting a refund for a program or live event within the applicable time period, we will rescind access to the product or cancel your event registration and give you a full refund.

 13. Other Refund Policies

    • Refund Policies are recorded within individual contracts eg for one to one mentoring / coaching / tutorials.


Details of how we collect and store your information can be  viewed here

Sign up to keep in touch